Firewall Blocking Resources
There are some cases where the firewall at some workplaces will block access to the full text library resources.
Appearance: If you click on a database, eBook or to open the full text of an article and you find that the browser times out or is unable to load the page, your access is being blocked by a firewall.
Solution: To resolve this, contact the person who looks after the network at your workplace and ask them to unblock the Library resources.
Moodle Login Working but Not Library Login
If you find that your password works for Moodle but is not working when you login to the Library, this is likely because you have changed your default password in Moodle, doing this does not change any other passwords. This means that your Unitec Network login, that you use for the Library, may still be the default password (your date of birth DDMMYYYY). If this does not work you will need to contact Unitec IT Support to get your password reset.
Your username will be the same.
Browser Auto Login with Incorrect Details
A browser may save your login details from Moodle and try to log you into the Library resources with them even though the password may be different.
Appearance: When you click to access a resource it will go straight to a failed login screen.
Solution: Clear the cookies from your browser and then restart the browser and try again.
Contact a Librarian at email@example.com.