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International Team Appointments

Many staff are working on campus or from home on different days. 
Please carefully select the location that you would like to have the appointment.

The International team at Te Puna

During lockdown, you can still book an appointment with Student Support Advisor, or the Visa / Insurance / Homestay Advisor when needed.  The staff member will call you during your booked appointment.  Please make sure you include your phone number in your booking.  

Advisors are available from Monday- Friday, 9am- 3pm.

Who can help you:

I am a late-start student


For example
  • I am a new student and arriving late
  • I am a returning student and arriving late

See Support Advisor

Visa questions


For example
  • I need to submit my visa application
  • What are the requirements to apply for a Student Visa?
  • What are my working rights under a Student Visa?
  • I need to change my visa conditions
  • I am completing my course and need assistance in applying for a Post-Study Work Visa
  • Other Visa and Immigration matters

See Visa Support Staff

I am a current international student


For example
  • I need a new study plan
  • I want to change my programme, subjects or courses
  • Attendance - my attendance record incorrect
  • I have an issue with my lecture or course
  • I have a concern or complaint

See Support Advisor

Insurance questions For example
  • When does my insurance expire?
  • How to I claim on my insurance?
  • How do I renew my insurance?
  • I don't understand my insurance fees?

See Insurance Advisor

I am under 18 years old See Under 18 Coordinator Advisor
Homestay questions For example
  • Can you provide a homestay for me
  • I want to complain about my homestay
  • How much does homestay charge

See Homestay Advisor

Refund questions For example
  • When will I get my refund?
  • Where can I find my refund form?

See International Business Coordinator

New or prospective enrollments Please refer to page for Admissions and Enrollments page