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International Team Appointments

Drop-In Sessions (Current Students)

Drop-ins for Student Support Advisors

When: Monday and Thursday 11am-1pm

Where: Te Puna (B180 - Level 1) beside sushi outlet

There is no drop-ins during semester breaks

Visa Services

When: 25 Nov - 6 Dec (except 5 Dec)  11am - 2pm

Where: Te Puna (B180 - Level 1) Opposite the Ask Me Desk

The International team at Te Puna

The International Team is now based in Building 180 - Te Puna Hub. You can now book to meet with your Student Support Advisor, or the Visa/ Insurance/ Homestay Advisor when needed. The best way to do this is to us call on 0800 10 75 10 or make your own booking below. The advisors are available from Monday- Friday, 9am- 3pm.

Please note: There is no guarantee that you will be able to meet with the exact advisor that you are here for without prior appointments. We recommend making an appointment before turning up to avoid disappointment.

Who can help you:

Visa questions

All Visa appointments are held in 110-1052

For example
  • I need to submit my visa application
  • What are the requirements to apply for a Student Visa?
  • What are my working rights under a Student Visa?
  • I need to change my visa conditions
  • I am completing my course and need assistance in applying for a Post-Study Work Visa
  • Other Visa and Immigration matters

I am a current international student

From 1 April a drop-in session will be held on Monday and Thursday from 11am to 1pm in Te Puna (B180) Support area beside sushi outlet

For example
  • I need a new study plan
  • I want to change my programme, subjects or courses
  • Attendance - my attendance record incorrect
  • I have an issue with my lecture or course
  • I have a concern or complaint
Insurance questions For example
  • When does my insurance expire?
  • How to I claim on my insurance?
  • How do I renew my insurance?
  • I don't understand my insurance fees?
I am under 18 years old
Homestay questions For example
  • Can you provide a homestay for me
  • I want to complain about my homestay
  • How much does homestay charge
Refund questions For example
  • When will I get my refund?
  • Where can I find my refund form?
New or prospective enrollments Please refer to page for Admissions and Enrollments page

Meet the Te Puna team

Support Advisor, Support Advisor
Team leader
Support Advisor Support Advisor Support Advisor

Jessica Rudman

Grace Zhang
(Mandarin speaker)

Nadia Bulanova
Aline Meerburg
Support Advisor International Business Coordinator, Insurance, Refunds, Homestay (Accommodation), Under 18 Support Advisor Visa team Visa team, Under 18, Insurance

Reza Bahmanzad

Mrinal Mehra

Tina Hsieh
(Mandarin speaker)

Eileen Su