International Student FAQs
| Key words | Type of Question | Answer or ‘Who to book/refer to’ |
|---|---|---|
| Opening hours | What are the opening hours to see International Student Advisors? | By appointment only: Monday to Friday 9am-3pm (subject to availability). At peak times drop-ins services may be provided - see information here. |
| Insurance |
I have a query regarding my insurance. OR I need to provide Unitec with my completed insurance application/renewal form |
Best option: Email the query or completed form to Insurance Team insurance@unitec.ac.nz. Please include your name, programme name and student ID number. or for queries only: Book an appointment with the Insurance Team |
| Visa - general |
I have a general query regarding my visa I need to provide a copy of my immigration visa |
Best option: send email query/copy of visa to studentvisa@unitec.ac.nz Please include your name, programme name and student ID number. |
| Visa application ready to submit | I have a visa application ready to submit. | Book an appointment with the Visa Support staff. |
| Valid visa | I am waiting for a valid visa - can I attend class? | No, you need to wait until your valid visa comes through. Your offer letter will indicate the latest possible start date. You can phone or email the International Admissions Advisors for any further questions about your offer, or contact studentvisa@unitec.ac.nz for questions about your visa. |
| Offer Letter | I need an offer letter for my visa application. |
Best option: Give students Admissions Advisor business card or contact details so they can Phone or email the Admissions Advisor aligned to their programme Students: Please include your name, programme name and student ID number in your email. |
| Attendance / SEATs |
I haven’t received my attendance letter. I have received a letter about my attendance but I am not happy with the total percentage. |
Please check your email again, INCLUDING the junk and trash boxes. Book an appointment with any of international team within Student Success that is Visa/Insurance and Support Advisors If you are not happy with percentage, please ensure you have evidence of why your attendance percentage should be higher |
|
Letter of Confirmation Bank account |
I need letter confirming…
|
Please go to Student Central in Building 180 (Te Puna) |
| Fees | What fees do I need to pay? | Refer to offer for fees amount |
| Where do I pay my fees? | Pay at the Student Central cashier in Building 180 (Te Puna) | |
| I need a fees receipt for visa | If you have paid at the Student Central cashier, see the cashier in Building 180 (Te Puna) If you have paid online, please email international.finance@unitec.ac.nz with your request. Please include your name, programme name and student ID number. |
|
| Refund | I would like to request a refund of course fees |
For detailed information go to Refunds for International Students page. Please submit this form to internationalrefunds@unitec.ac.nz. For any questions around refunds, email internationalrefunds@unitec.ac.nz |
|
Change class Change enrolment Add/drop swap a class |
I want to add, swap or drop a course. |
You can log in to Student Portal (MyPortal) and submit a Variation of Enrolment (VOE) online. For details see Change Enrolment on the Unitec website |
|
Enrolment
What course/class to enrol in
Study Plans
|
I am not sure what classes I need to enrol in. My study plan is not straight forward. |
Best option: Contact your Academic Leader directly. |
|
International Hand Book Student Hand book |
I would like the International Student Handbook - where is this located? |
The Unitec International handbook is available online. Remember to download the International Students app iCent. |
| Complaint | I want to make a formal complaint | Please refer to the Unitec Student Complaints process or Book an appointment with an International Student Advisor. |
| Documents | I have documentation to give Unitec | Take these documents to Student Central in Building 180 (Te Puna). |
|
Re-enrolment
Taken a break from studies
|
I have had a break from my studies. Can I go through the ‘re-enrolment’ process? |
No, International students must submit a new application. This is due to NZQA regulations and having valid English Language evidence. An Advisor will get in touch with you once a new application is received. |
| Failed a paper/ course | I have failed a course. Can I re-enrol in the course for free? |
Book an appointment with an Support Advisor. |
| Agent questions | I am an agent and have a question |
Please contact your Authorised Agent via agents@unitec.ac.nz. |
| Become domestic student | I wish to transition from international to domestic student | Go to Student Central and make a new application- can only do at end/beginning of semester |
| Employment | I wish to show prospective employer that I am allowed to work | Download a copy of Unitec Academic calendar and show this to the employer, along with the conditions on your visa. |