International Student FAQs
| Key words | Type of Question | Answer or ‘Who to book/refer to’ |
|---|---|---|
| Opening hours | What are the opening hours to see International Student Advisors? | By appointment only: Monday to Friday 9am-3pm (subject to availability). At peak times drop-ins services may be provided - see information here. |
| Insurance |
I have a query regarding my insurance. OR I need to provide Unitec with my completed insurance application/renewal form |
Best option: Email the query or completed form to Insurance Team insurance@unitec.ac.nz. Please include your name, programme name and student ID number. or for queries only: Book an appointment with the Insurance Team |
| Visa - general |
I have a general query regarding my visa I need to provide a copy of my immigration visa |
Best option: send email query/copy of visa to studentvisa@unitec.ac.nz Please include your name, programme name and student ID number. |
| Visa application ready to submit | I have a visa application ready to submit. | Book an appointment with the Visa Support staff. |
| Valid visa | I am waiting for a valid visa - can I attend class? | No, you need to wait until your valid visa comes through. Your offer letter will indicate the latest possible start date. You can email international@unitec.ac.nz for any further questions about your offer, or contact studentvisa@unitec.ac.nz for questions about your visa. |
| Offer Letter | I need an offer letter for my visa application. | Best option: For offer letter-related enquiries email international@unitec.ac.nz. Students: Please include your name, programme name and student ID number in your email. |
| Attendance / SEATs |
I haven’t received my attendance letter. I have received a letter about my attendance but I am not happy with the total percentage. |
Please check your email again, INCLUDING the junk and trash boxes. Book an appointment with any of the international team within Student Success that is Visa/Insurance and Support Advisors |
|
Letter of Confirmation Bank account |
I need letter confirming…
|
Please go to Student Central in Building 180 (Te Puna) |
| Fees | What fees do I need to pay? | Refer to offer for fees amount |
| Where do I pay my fees? | Pay at the Student Central cashier in Building 180 (Te Puna) | |
| I need a fees receipt for visa | If you have paid at the Student Central cashier, see the cashier in Building 180 (Te Puna) If you have paid online, please email international.finance@unitec.ac.nz with your request. Please include your name, programme name and student ID number. |
|
| Refund | I would like to request a refund of course fees |
For detailed information go to Refunds for International Students page. Please submit this form to internationalrefunds@unitec.ac.nz. For any questions around refunds, email internationalrefunds@unitec.ac.nz |
|
Change class Change enrolment Add/drop swap a class |
I want to add, swap or drop a course. |
You can log in to Student Portal (MyPortal) and submit a Variation of Enrolment (VOE) online. For details see Change Enrolment on the Unitec website |
|
Enrolment
What course/class to enrol in
Study Plans
|
I am not sure what classes I need to enrol in. My study plan is not straight forward. |
Best option: Contact your Academic Programme Manager directly. |
|
International Hand Book Student Hand book |
I would like the International Student Handbook - where is this located? |
The Unitec International handbook is available online. Remember to download the International Students app iCent. |
| Complaint | I want to make a formal complaint | Please refer to the Unitec Student Complaints process or Book an appointment with an International Student Advisor. |
| Documents | I have documentation to give Unitec | Take these documents to Student Central in Building 180 (Te Puna). |
|
Re-enrolment
Taken a break from studies
|
I have had a break from my studies. Can I go through the ‘re-enrolment’ process? |
No, International students must submit a new application. This is due to NZQA regulations and having valid English Language evidence. An Advisor will get in touch with you once a new application is received. |
| Failed a paper/ course | I have failed a course. Can I re-enrol in the course for free? |
Book an appointment with an Support Advisor. |
| Agent questions | I am an agent and have a question |
Please contact your Authorised Agent via agents@unitec.ac.nz. |
| Become domestic student | I wish to transition from international to domestic student | Go to Student Central and make a new application- can only do at end/beginning of semester |
| Employment | I wish to show prospective employer that I am allowed to work | Download a copy of Unitec Academic calendar and show this to the employer, along with the conditions on your visa. |