For help with any of these issues, please contact
LibCal administrators: Yvonne Sang, Sara Wang, Jo Schwenke
Your question will be directed to the Library and Information Team Leader aligned with your area.
| Problem | Answer |
| I have forgotten my password to LibCal. Help! | You can log in using your Unitec password - click on the Unitec Office365 login link on the right hand side. OR click on the Reset Password? and you will receive a email with reset link. |
| Why am I getting LibCal appointments when my Outlook calendar says I am busy? | LibCal is not able to access your Outlook account. You will need to re-authorise access to your calendar. How to update your Microsoft Authorization |
| I am seeing an invalid_grant error |
Your Microsoft-LibCal token has expired. You need to re-authorise access to your calendar. How to update your Microsoft Authorization |
| I have changed the times I am available. How do I reflect this in LibCal? | Follow the instructions on this guide - first deleting all availability in the times that have changed, and then putting in the new one. This process can be done, even when valid bookings exist in the time slots. This does NOT CHANGE the booking location for the student. You will need to communicate that with the student. |
| I am sick. How do I block out my availability? |
Each Student Success team will have their own way of handling staff illness. The sick person can block out their calendar on those days, to avoid new appointments. A team administrator with access to the sick person's Outlook calendar can block out the whole day. A team administrator can request access to LibCal and reschedule LibCal appointments for the sick person. See documents in quick links |
| I need to cancel some appointments made through LibCal. | You can cancel appointments within Libcal (43 sec video) or go to How to cancel Libcal Appointment |
| How do I find cancelled appointments so I can see the student ID to record in our database as a cancellation? | Each cancelled appointment has a matching appointment notification email. Take the student's name from the cancellation email, and search for this name in Outlook. You should find the matching email, and hence the student ID. |
| How do I "delete" availability without blocking out my Outlook calendar? | You can delete your availability using the instructions on this guide. If it is just one or two time slots, you can "delete" your availability within LibCal by clicking on the time slot, and saying Yes the delete. |
| Do I need to record my own statistics? | Yes, you need to continue recording appointments as you have always done. LibCal cannot record this information. |
